Refunds & Withdrawal Rights

Last updated: 1 August 2026

1. Your EU Right of Withdrawal (14 days)

If you are a consumer in the EU, you normally have the right to withdraw from a purchase of digital content or services within 14 days of the purchase, without giving any reason, under the Consumer Rights Directive (2011/83/EU) as implemented in your country.

2. One-Time Purchases and Subscriptions Are Treated Differently

Subscriptions and one-time purchases have different billing models, but SkyStudy treats both as online services supplied over time for withdrawal purposes.

One-time purchases (the ICAO English Pro course, Pilot CV Pro and the Interview Room, none of which is on sale yet) are hosted services that depend on SkyStudy continuing to operate their account features. At checkout you tick a separate box, unticked by default, expressly asking us to start the service during the withdrawal period. That request does not give up the right. If you withdraw after service has started, applicable law may allow a charge proportionate to what was supplied before your declaration. The voluntary money-back guarantee in section 5 is additional.

Subscriptions are an ongoing digital service rather than a one-off delivery, so we do not ask you to give up your withdrawal right and we do not treat it as given up. At checkout you confirm only that you want your access to start straight away, during the withdrawal period. Your 14-day period runs from conclusion of the contract. In law, withdrawing part-way through would let us keep a proportionate amount for the days you had access; in practice, inside 14 days on a first purchase we refund the whole amount and keep nothing.

3. How to Withdraw: Do It Yourself, Online

Go to Withdraw from your contract, pick the contract, and confirm. You do not need to give a reason and you do not need to email anyone. You will get a written confirmation by email recording what you sent and when.

Inside 14 days, a first purchase is normally refunded immediately and automatically, back to the card you paid with, and access ends at the same time. The ICAO guarantee condition in section 5 may send a request to a person instead. A second request on the same account also goes to a person. Those checks control the automation and voluntary guarantee only. If a statutory withdrawal right applies, they do not remove it, and any reimbursement due is made without undue delay and no later than 14 days after your notice. The automatic-refund estimate does not determine your statutory deadline. A person assesses calendar and holiday extensions where needed. Manual declarations are reviewed within 14 days, and any valid statutory reimbursement remains due within 14 days of your notice.

If you would rather write to us instead, that works too: email to2000bv@gmail.com from the address on your account. Any clear statement counts; no particular form is required.

We will confirm receipt and, where a refund is due, reimburse you using the same payment method you used, without undue delay.

4. Cancelling Future Renewals

Subscriptions renew automatically until you cancel. The renewal price and how often it happens are shown on the plan itself, immediately above the button, before you pay. You can stop the renewal at any time from the billing portal on your Subscription page. Cancelling stops the next charge, your access continues to the end of the period you have already paid for, and there is no cancellation fee and no minimum term beyond the period you are in.

Cancelling is not the same as withdrawing. Cancelling stops the future. Withdrawing inside 14 days undoes the current period and gets your money back, and that is section 3.

5. Refunds Beyond the Statutory Right

Outside the statutory withdrawal right, refunds are handled in line with applicable consumer law and any mandatory rights that apply to your purchase. If a charge was made in error, a service was materially not as described, or a technical fault prevented access, contact support and we will put it right.

On top of that, the self-serve refund in section 3 is offered as a voluntary commercial promise for a first purchase inside 14 days, on both one-time purchases and subscriptions. It is offered once per customer, and it does not limit, replace, or reduce any statutory right you have.

For the ICAO English Pro course that voluntary refund carries one further condition, because each mock interview costs real money to run: no more than 2 mock interview sessions may have been used on the account. The course page and the refund screen in your account state the same condition.

If you have a statutory withdrawal right, being a repeat customer or using more sessions does not remove it. Those facts may require a manual check, but they cannot turn a valid statutory withdrawal into a voluntary-guarantee request.

6. Service Discontinuation

If we discontinue something you have paid for before you have received all of it, we refund the proportionate part of the price for the part you did not receive. On a subscription that is measured against the period you paid for: EUR 100 for 12 months, stopped after 6, refunds EUR 50. On a one-time purchase sold as lifetime access it is measured against the 24-month minimum supply period.

That refund is the limit of what we pay for discontinuing, and we do not cover other losses such as exam or course fees. If we stop before supplying anything at all, you get everything you paid back rather than a proportionate part. The full wording is in Sections 2.2 and 4.3 of our Terms of Service.

7. Prices and Tax

Prices are shown in EUR. The total price payable, including any applicable VAT for your country, is shown before you confirm payment at checkout. See our Terms of Service for full subscription terms.

If a price is shown incorrectly because of an obvious error, and you could reasonably have recognised it as an error, we may cancel the order and refund you in full before we supply what you ordered. We will not cancel a correctly priced order because the price later went up, and we will not charge you more than the price you agreed without asking you first. This is Section 4.6 of the Terms of Service.

8. If You Are Not Satisfied With Our Answer

Complaints come to us first, at to2000bv@gmail.com, and we answer within 30 days. If your complaint was not resolved and you are a consumer, you may refer the dispute to the alternative dispute resolution system (SAL) coordinated by the Romanian consumer protection authority ANPC at reclamatiisal.anpc.ro, or complain to ANPC at anpc.ro. SAL is voluntary and does not affect your right to go to court. See Legal Notice for the full routes.

9. Contact

Refund and withdrawal questions: to2000bv@gmail.com